By interacting with Woodyβs Paper Company, woodyspaper.com, WP, WPC, (βCompanyβ or βSiteβ), through our stores, websites, mobile application(s), products, services, or otherwise, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically. The types of information we collect includes, but is not limited to the following:
- Names
- Mailing addresses
- Email addresses
- Phone (or mobile) numbers
- Driverβs license number or other Government ID
- Credit/debit card numbers
- Purchase/return/exchange information
- Registry or list information
- Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
- How you interact with our sites, mobile applications, advertisements and emails (e.g., clicks, search terms, pages visited, usage details such as time, length, and frequency of interactions)
- Geo-location and in-store location
- Media information (e.g., advertising engagement in social, digital, and broadcast media)
- IP addresses
- Special status designations (e.g., Exempt, Reseller, Government and Export)
- Language preferences
- Demographics (e.g., age, sex, race, date of birth, education and occupation)
- Health data (e.g., in connection with delivery service or product movement)
- Images (e.g., when you add a profile picture or upload photos/videos)
If you choose not to provide the required information, we may not be able to provide you with most requested products, services or information.
We collect information that you enter on our digital properties or give to us in other ways, including when you contact Customer Service, order on woodyspaper.com, purchase a product in a Woodyβs Paper store, or create a gift registry.
We may connect information collected automatically with information we already have about you to identify you as an existing WPC account holder. If we can identify you as an active account holder, we may, for example, link your activity on our website to your activity in a WPC store or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us β online, in store, mobile, etc.
To provide the best experience possible while running our business operations, we utilize automated information collection technologies for reporting and analysis purposes, also referred to as data mining, AI, algorithms, and Bots. We examine metrics such as how our marketing efforts are performing and how you are interacting on our website, in our stores, on our mobile application(s), and with our advertisements and emails.
We and our service providers use anonymous identifiers such as cookies and other technologies to collect and store certain types of information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) whenever you interact with us or third parties that use our services.
We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on woodyspaper.com. Our Privacy Policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected.
Our sites and mobile application(s) include social media features, such as Facebook, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and the page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.
If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile application(s), services, or our service providers. For example, precise geo-location can be used to help you find nearby WPC stores or in-store locations through the use of your phoneβs bluetooth signal, LED light chip technologies, or other technologies. These will permit WPC to find nearby products for you, get you real-time deals, auto-sort your shopping list, and more.
We use cameras in and around our stores for operational purposes such as measuring traffic patterns and tracking in-stock levels. Cameras may also be used for fraud detection, theft prevention, and security. When enabled, we may also use your handheld or mobile deviceβs camera so you can use the website and account services (to see customer-specific pricing and volume discounts). Information collected from your deviceβs camera for these services is used in real-time and not stored on the servers.
We may also collect information about you from other sources to enhance our existing customer experience and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.
Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our representatives resolve issues, identifying fraud and improving our services. In addition, information we collect improves your experience by allowing us to deliver more personalized interactions and advertising in digital and social media as well as through television and other streaming platforms. We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores and on our mobile application(s), the performance of our marketing efforts and your response to those marketing efforts.
WPCβs specific use of data collection and analytics may include but is not limited to:
- Delivering coupons, mobile offers, newsletters, in-store receipt messages, emails, mobile messages, targeted advertising and social media notifications
- Providing interactive features on the website or mobile application(s), such as product reviews or Weekly Ad, marketing communications and other information regarding products, services and promotions
- Administering promotions, surveys, focus groups, and loyalty and subscription programs
- Cross-context and cross-device linking
- Interest-based advertising
- Improving Digital Customer Experience Standards
- Conducting research and analysis
- Personalizing content, including using your image
- Performing other business activities as needed, or as described elsewhere in this policy
- Fulfillment of and managing purchases, orders, deliveries, payments, and returns/exchanges
- Responding to requests for information about our products and services in our stores, on our websites or mobile application(s) or to otherwise serve you
- Connecting with you via our contact center or on social media or internet chat platforms
- Providing services such as a job registry or shopping list
- To award and fulfill benefits associated with using our services
- Administering sweepstakes and contests
- Using our mobile application(s) to: find a store nearest to your location, show you a map of the store (if available), use our drive up capabilities (where available), add and redeem offers, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc
- Making use of AI, bots, algorithms, and other tools to increase and enhance customer interactions
- Preventing fraudulent transactions and monitoring against theft; otherwise protecting our customers and our business (e.g., product recalls)
- Assisting law enforcement and responding to legal/regulatory inquiries
We may merge data collected from our own websites and mobile application(s). Examples of the data collected include: cookie IDs, device advertising IDs, transaction and browsing history, your interaction with our online and mobile advertisements, including advertisements we serve within our emails and advertisements we serve on behalf of third parties; information about ads we serve, such as which ad was served, your interactions with the ads, and the URLs where the ads are served by marketing partners.
For mobile platforms that require opt-in consent to link or track user or device data, unless you consent, WPC does not link or track user or device data collected from WPC application(s) with user or device data collected from other companiesβ applications, websites or offline properties for targeted advertising or advertising measurement purposes. If a guest provides opt-in consent to the linking and use of data with a specifically identified third-party partner, such data may be linked and may be used by WPC and/or the third-party partner as described at the time consent is obtained, including for targeted advertising or advertising measurement purposes.
We may also link your devices so that the content you see on one device can result in a relevant experience on another device. This allows us to deliver more personalized and consistent advertising to you. For example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your mobile phone; if you add an item to your cart on woodyspaper.com through your mobile device, but leave woodyspaper.com without purchasing the item, we are able to show you that item in your cart on another device.
We participate in interest-based advertising (IBA), also known as online behavioral advertising (OBA). We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.
We allow third-party companies to collect certain information when you visit our websites or use our mobile application(s). This information is used to serve ads for WPC products or services or for the products or services of other companies when you visit our website or that of others. These companies use non-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, and session ID) and personally identifiable information (static IP address) during your visits to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information. WPC adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA.
In order to improve online and mobile shopping experiences, help with fraud identification, and assist our representatives in resolving issues that consumers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (information entered during checkout process), browser and device information.
We engage with consumers on multiple social media platforms. If you contact us on one of our social media platforms, make requests via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target people who have expressed an interest in shopping for industrial strength hygienic wipes, raw meat wrapping papers, gynecological exam table protection, or other single use sterilized material from renewable sources. See the policies of each social media platform for additional information about these types of ads.
We may share the types and categories of personal information collected with the categories of third parties below.
Subsidiaries and Affiliates
We share the information we collect within WPC, which includes all WPC subsidiaries and affiliates. WPC may use the information to offer you products and services that may be of interest to you. WPC owns and operates Woodyβs Paper stores, websites, mobile application(s), and issues Gift Cards. WPC subsidiaries and affiliates include, but are not limited to Bambu Bag TM, Cawken Cider TM, Durcheap.com TM, and Woodyβs Products TM.
We may share the information we collect with companies that provide support services to us (such as printers, email providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.
If you create a gift registry or shopping list, your information will be accessible on our website, mobile or social application(s), on partner registries, and on kiosks in stores. If you purchase an item from a registry or shopping list, information such as your billing name and address will be made available to the list creator.
We allow other businesses to make their products or services available to our users (Woodyβs Printing Connection Members). You may purchase products or services from these other businesses through our website or mobile application. When you purchase such products or services, we will share personal information related to your purchase with those businesses. Information received by those businesses in connection with a WPC purchase will be subject to this WPC privacy policy. Other WPC Terms & Conditions may also apply.
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights, property or safety of our company, our customers or others.
At your direction or request, or when you otherwise consent, we may share your information. We may share non-identifiable or aggregate information with third parties for lawful purposes. In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our customers. We may also retain a copy of that customer information.
WPC and its affiliates may attempt to contact you via telephone, mail, email, and social media or other solicitation methods. If you do not wish to receive catalogs, coupons, and other promotional postal mail, phone calls, email, sms texts, chats, or other social media messages, alerts, or notifications, you may adjust these settings on your account at woodyspaper.com or email us at [email protected] to opt out of one or all solicitation from us. You also have the ability to unsubscribe from promotional emails via the unsubscribe link included in each promotional email. In some cases we may provide an unsubscribe link within an operational email (such as customer surveys). We may send text messages you have consented to receive. You can cancel text messages at any time by texting “STOP.” After you send “STOP,” we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code or number, as applicable, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text “HELP.” After you send “HELP,” we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.
You may opt out from allowing WPC to send you push notifications by adjusting the permissions in your mobile device. You may also choose which types of push notifications to receive by adjusting the permissions within your WPC mobile application. This opt out choice does not apply to in-app notifications.
You may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app.
You can stop all further collection of information by a WPC mobile application by uninstalling the WPC mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.
Note: If you uninstall the mobile application from your device, the WPC unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, WPC will be able to re-associate this identifier with your previous transactions and activities.
The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features.
To opt out of the vendors we use for cross-device linking, go to the Digital Advertising Allianceβs Choices page at www.aboutads.info/choices and perform a global opt out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and that the vendor will not transfer information collected from the opted-out device to a third party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to WPC websites or application(s), or your interaction with advertisements for WPC delivered by WPC or its affiliates.
To opt out of our interest-based advertising for WPCβs goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Allianceβs Choices page here and perform a global opt out. The options you select are browser and device-specific.
To learn more about Interest-Based Advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. The opt out tool described above is cookie-based. Therefore, the opt out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt out again.
Some browsers have a βdo not trackβ feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser βdo not trackβ signals. However, WPC treats Global Privacy Control signals as opt out of sale and opt out of targeted/cross-context behavioral advertising requests under applicable state laws.
Analytics services such as Site Catalyst by Adobe Analytics, Google Analytics and Crazy Egg provide services that analyze information regarding visits to websites and mobile application(s). They use cookies, web beacons, recorded interactions and other tracking mechanisms to collect this information. WPC may make use of these and other such services to enhance user experiences.
- To learn about Adobe Analytics privacy practices or to opt out of cookies set to facilitate reporting, click here.
- To learn more about Googleβs privacy practices, click here. To access and use the Google Analytics Opt out Browser Add-on, click here.
- To learn more about Crazy Eggβs privacy practices, click here. To opt out of Crazy Egg, click here.
(California Residents)
WPC and its affiliates work diligently to adhere to all standards, acts, and laws respecting consumer privacy including and according to the California Consumer Privacy Act (CCPA). If you are a California resident, we do not collect or process Sensitive Personal Information (as defined by California law) for the purpose of inferring characteristics about individuals. To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law. Please visit the CCPA website for additional information about your rights specific to California residents.
Colorado, Connecticut, Montana, Oregon, Texas, Utah and Virginia residents have similar additional or specific consumer data and privacy rights. Each state listed here has a link to its related government information.
We will retain any personal information in accordance with state and federal record retention requirements and policies which reflect business and legal considerations. WPC will retain any information received for the time period reasonably necessary to achieve the business and commercial purposes described in this Privacy Policy (including the California Residents section) or any other notice provided at the time of collection. Any data deemed or defined as personal information may be retained longer if required or permitted by applicable law.
Information collected by WPC where allowable may include sharing or selling for Cross-Context Behavioral Advertising and other business reasons with and to affiliates and other third parties such as internet service and data analytics providers, OS Platforms, advertising networks, merchant partners, and social media networks.
At your direction or request, or when you otherwise consent, we may share your information with third parties. These types of information including the following may be made available, and your consent is assumed based on your use of any WPC services, apps, portals, or in stores and upon purchase of products we sell:
- Internet or other electronic network activity (βcookiesβ or other tracking tags)
- Identifiers including name, mailing address, email address, phone number, credit/debit card number
- Demographics (age, sex, race, date of birth, education and occupation)
- Commercial Information including products or services purchased
- Geo-location data
- Audio, electronic, visual, or similar information (including recording of telephone calls)
- Inferences drawn from any of the above such as temperament, preferences, or characteristics
WPC does not have actual knowledge that it sells or shares, for cross-context behavioral advertising or any other reason, the personal information of dependents, minors, or persons considered under the legal age to contract.
WPC will not discriminate against you because you exercise your rights, nor deny you goods or services, or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request. To make any request to Opt Out, cease and desist, or otherwise edit any account or personal information we may have, or if you have lost your username and password, you may contact us at [email protected]. We may ask that you submit further information in order to determine any account status and whether we have any of your information or history. WPC makes no claim of obtaining, retaining, monitoring, docking, exchanging, sharing, or selling any information personal or otherwise, without prior and continued as present and ongoing or βactiveβ consent.
We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use Payment Card Industry (PCI) standards to protect that information. However, no e-commerce solution, website, mobile application, database, or system is completely secure or βhacker-proof.β You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children or anyone under the legal age of consent or contract. If you are the legal guardian of a child or dependent that has provided us with falsified and or fraudulent personal information online, we ask that you contact us immediately to report your details at [email protected].
In states with laws applicable to consumer health data, WPC does not collect any such material or data.
Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.